How to Download the Go Card App
If you're looking for a fast, easy, and convenient way to travel in South East Queensland, you need the go card app. The go card app is an electronic ticket that lets you use all TransLink bus, train, ferry, and tram services in greater Brisbane, Ipswich, Sunshine Coast, and Gold Coast regions. With the go card app, you can enjoy cheaper fares, easy top-up, online management, and more. In this article, we'll show you how to download the go card app and make the most of its features.
download go card app
What is the Go Card App?
The go card app is an app that allows you to access all the benefits of a physical go card on your smartphone. A go card is an electronic ticket that you can use on all TransLink services in South East Queensland. With a go card, you can:
Pay cheaper fares than paper tickets
Top-up online, over the phone, or at a local retailer
Register your card and protect your balance if it's lost or stolen
View your balance and travel history
Update your account details and expiry date
Report incorrect fares or apply for refunds
Travel off-peak and save 20% on your fares
Transfer between services and pay one fare
Explore South East Queensland with special go cards for visitors and tourists
The go card app lets you do all these things and more with just a few taps on your phone. You can also scan your phone at the fare gates or validators instead of tapping your physical card. The go card app is compatible with How to Download the Go Card App
To download the go card app, you need a compatible device and a go card account. The go card app is available for both Android and iOS devices, and you can find it on Google Play or the App Store. Here are the steps to download the go card app:
Go to Google Play or the App Store on your device and search for "go card app" or "go program way2go card".
Select the app and tap on "Install" or "Get". The app will download and install on your device.
Open the app and tap on "Create Account" if you don't have a go card account yet, or "Log In" if you already have one.
If you're creating a new account, follow the instructions on the screen to enter your personal details, go card number, security code, and password. You'll also need to accept the terms and conditions and privacy policy.
If you're logging in to an existing account, enter your user ID and password. You can also use biometrics to log in if your device supports it.
Once you're logged in, you can access all the features of the go card app, such as checking your balance, topping up, viewing your travel history, updating your account details, reporting a lost or stolen card, and more.
Congratulations, you've successfully downloaded the go card app and you're ready to travel with ease! How to Buy a Go Card
If you don't have a go card yet, you'll need to buy one before you can use the go card app. You can buy a go card online or at a local retailer. Here are the steps to buy a go card:
Online: Go to the and click on "Buy a go card". You'll need to choose the type of go card you want (adult, child, senior, etc.), enter your personal details, and pay with a credit or debit card. You'll also need to pay a $10 deposit fee for the card. Your go card will be mailed to you within 10 business days.
Local retailer: Go to any of the that sell go cards, such as newsagents, convenience stores, or selected train stations. You'll need to pay a $10 deposit fee for the card and load some money onto it. You can pay with cash, credit or debit card, or EFTPOS. You can use your go card immediately after buying it.
Once you have your go card, you can register it online or over the phone and start using the go card app.
How to download go card app for Android
Download go card app for TransLink services
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Benefits of registering your go card online
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Download go card app and check your balance
How to transfer funds between go cards online
Download go card app and protect your balance
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Download go card app and view your travel history
How to update your account details on go card app
Download go card app and report an incorrect fare
How to check your go card expiry date online
Download go card app and travel with ease
How to buy a go card online or at a retailer
Download go card app and save money on fares
How to use go card on bus, train, ferry and tram services
Download go card app and explore South East Queensland
How to use go seeQ and go explore cards for visitors and tourists
Download go card app and enjoy off-peak discounts
How to use go card on Airtrain services to and from the airport
Download go card app and combine trips with easy transfers
How to use go card on Gold Coast light rail services
Download go card app and access customer service online or by phone
How to use go card on Sunshine Coast bus services
Download go card app and get notified of service updates and alerts
How to use go card on Ipswich bus and train services
Download go card app and plan your journey with TransLink
How to use go card on Brisbane bus, ferry and CityCat services
Download go card app and find a nearby retailer or top-up machine
How to use go card on Redlands bus and ferry services
Download go card app and manage multiple cards in one account
How to use go card on Moreton Bay bus and train services
Download go card app and get tips for using and managing your card
How to replace a lost, stolen or damaged go card online or by phone
Download go card app and get a refund or balance transfer online or by phone
How to change your fare type or concession status on your go card online or by phone
Download go card app and get receipts for your transactions online or by email
How to link your credit or debit card to your go card online or by phone
Download go card app and get rewards for frequent travel with TransLink
How to Register Your Go Card
Registering your go card is optional, but it has many advantages. When you register your go card, you can:
Protect your balance if your card is lost or stolen
View your balance and travel history online or on the app
Update your account details and expiry date online or on the app
Report incorrect fares or apply for refunds online or on the app
Access special offers and discounts from TransLink partners
Here are the steps to register your go card:
Online: Go to the and click on "Register". You'll need to enter your go card number, security code, personal details, and password. You'll also need to accept the terms and conditions and privacy policy.
Phone: Call 13 12 30 and follow the prompts. You'll need to provide your go card number, security code, personal details, and password. You'll also need to accept the terms and conditions and privacy policy.
Once you register your go card, you can log in to your account online or on the app and access all the features of the go card app.
How to Top-Up Your Go Card
To use your go card, you need to have enough money on it to cover your fare. You can top-up your go card online, over the phone, or at a local retailer. You can also set up auto top-up, which automatically tops up your go card when your balance falls below a certain amount. Here are the steps to top-up your go card:
Online: Log in to your account on the or on the app and click on "Top-Up". You'll need to enter the amount you want to top-up and pay with a credit or debit card. The minimum top-up amount is $5 and the maximum is $200. Your top-up will be available on your go card within 60 minutes.
Phone: Call 13 12 30 and follow the prompts. You'll need to provide your go card number, security code, and credit or debit card details. The minimum top-up amount is $5 and the maximum is $200. Your top-up will be available on your go card within 60 minutes.
Local retailer: Go to any of the that sell go cards and ask for a top-up. You'll need to provide your go card and pay with cash, credit or debit card, or EFTPOS. The minimum top-up amount is $5 and the maximum is $200. Your top-up will be available on your go card immediately.
Auto top-up: Log in to your account on the or on the app and click on "Auto Top-Up". You'll need to enter the amount you want to top-up automatically and pay with a credit or debit card. You'll also need to choose a trigger amount, which is the balance that will trigger the auto top-up. The minimum trigger amount is $5 and the maximum is $50. The minimum auto top-up amount is $20 and the maximum is $200. Your auto top-up will be activated on your go card within 60 minutes.
Remember to always have enough money on your go card to cover your fare, otherwise you may be fined or have your card suspended.
How to Use Your Go Card
Using your go card is easy and convenient. You can use your go card on all TransLink bus, train, ferry, and tram services in South East Queensland. Here are the steps to use your go card:
Before you board: Check the fare for your trip on the or on the app and make sure you have enough money on your go card. You can also plan your trip using the journey planner or the MyTransLink app.
When you board: Scan your phone or tap your go card at the fare gate or validator. You'll hear a beep and see a green light, which means your card has been accepted. You'll also see your fare and balance on the screen.
When you transfer: If you need to transfer between services, scan your phone or tap your go card again at the fare gate or validator of the next service. You'll hear a beep and see a green light, which means your transfer has been accepted. You'll also see your fare and balance on the screen.
When you exit: Scan your phone or tap your go card again at the fare gate or validator of the last service. You'll hear a beep and see a green light, which means your trip has been completed. You'll also see your fare and balance on the screen.
Remember to always scan your phone or tap your go card when you board and exit, otherwise you may be charged the maximum fare or have your card suspended.
How to Check Your Balance and Travel History
Checking your balance and travel history is important to keep track of your spending and trips. You can check your balance and travel history online, over the phone, or on the app. Here are the steps to check your balance and travel history:
Online: Log in to your account on the and click on "Balance" or "Travel History". You'll see your current balance and a list of your recent trips, including date, time, service, zone, fare, and balance.
Phone: Call 13 12 30 and follow the prompts. You'll need to provide your go card number and security code. You'll hear your current balance and a list of your recent trips, including date, time, service, zone, fare, and balance.
App: Log in to your account on the go card app and tap on "Balance" or "Travel History". You'll see your current balance and a list of your recent trips, including date, time, service, zone, fare, and balance.
You can also check your balance at any of the that sell go cards by asking for a balance enquiry.
How to Update Your Account Details and Expiry Date
Updating your account details and expiry date is important to keep your information accurate and secure. You can update your account details and expiry date online, over the phone, or on the app. Here are the steps to update your account details and expiry date:
Online: Log in to your account on the and click on "Account Details" or "Expiry Date". You'll be able to edit your personal details, such as name, address, email, phone number, password, etc. You'll also be able to check and extend your expiry date if your go card is due to expire soon.
Phone: Call 13 12 30 and follow the prompts. You'll need to provide your go card number, security code, and password. You'll be able to edit your personal details, such as name, address, email, phone number, password, etc. You'll also be able to check and extend your expiry date if your go card is due to expire soon.
App: Log in to your account on the go card app and tap on "Account Details" or "Expiry Date". You'll be able to edit your personal details, such as name, address, email, phone number, password, etc. You'll also be able to check and extend your expiry date if your go card is due to expire soon.
Remember to always keep your account details and expiry date up to date, otherwise you may lose access to your account or your go card may stop working.
How to Protect Your Balance if Your Go Card is Lost or Stolen
If your go card is lost or stolen, you can protect your balance by reporting it online or over the phone and transferring it to a new card. Here are the steps to protect your balance if your go card is lost or stolen:
Online: Log in to your account on the or on the app and click on "Report Lost/Stolen". You'll need to enter your go card number and security code. Your go card will be blocked and your balance will be protected.
Phone: Call 13 12 30 and follow the prompts. You'll need to provide your go card number and security code. Your go card will be blocked and your balance will be protected.
New card: Buy a new go card online or at a local retailer and register it online or over the phone. You'll need to provide your new go card number, security code, personal details, and password. You'll also need to accept the terms and conditions and privacy policy.
Transfer balance: Log in to your account on the or on the app and click on "Transfer Balance". You'll need to enter your old go card number and new go card number. Your balance will be transferred from your old go card to your new go card within 60 minutes.
Remember to always report your lost or stolen go card as soon as possible, otherwise you may lose your balance or have it used by someone else.
How to Report an Incorrect Fare or Apply for a Refund
If you think you've been charged an incorrect fare or you want to apply for a refund for any reason, you can report it online or over the phone and request a fare adjustment or a refund. Here are the steps to report an incorrect fare or apply for a refund:
Online: Log in to your account on the or on the app and click on "Fare Adjustment" or "Refund". You'll need to enter your go card number, security code, and the details of the trip you want to report or refund. You'll also need to provide a reason for your request and any supporting evidence.
Phone: Call 13 12 30 and follow the prompts. You'll need to provide your go card number, security code, and the details of the trip you want to report or refund. You'll also need to provide a reason for your request and any supporting evidence.
Outcome: Your request will be reviewed by TransLink and you'll receive an email or a phone call with the outcome within 10 business days. If your request is approved, you'll receive a fare adjustment or a refund on your go card within 60 minutes.
Remember to always check your fare and balance before and after each trip, otherwise you may not notice an incorrect fare or be eligible for a refund.
How to Travel Off-Peak and Save Money
If you want to save money on your fares, you can travel off-peak with your go card and enjoy a 20% discount. Off-peak times are when there are fewer people travelling on TransLink services, such as early mornings, late evenings, weekends, and public holidays. Here are the off-peak times for different TransLink services:
Service
Off-Peak Times
Bus
8.30am to 3.30pm and 7pm to 6am weekdaysAll day weekends and public holidays
Train
8.30am to 3.30pm and 7pm to 6am weekdaysAll day weekends and public holidays
Ferry
8.30am to 3.30pm and 7pm to 6am weekdaysAll day weekends and public holidays
Tram
7pm to 6am weekdaysAll day weekends and public holidays
To travel off-peak and save money, you just need to scan your phone or tap your go card at the fare gate or validator during the off-peak times. You'll automatically receive a 20% discount on your fare. You can also combine off-peak travel with other discounts, such as concession fares, free travel after nine paid journeys, and saver fares for longer trips.
How to Transfer Between Services and Pay One Fare
If you need to use more than one service to complete your trip, you can transfer between services and pay one fare with your go card. Transfers are when you switch from one service to another within a certain time limit and within the same zone or an adjacent zone. Here are the transfer rules for different TransLink services:
Service
Transfer Time Limit
Transfer Zone Limit
Bus
60 minutes
Same zone or adjacent zone
Train
60 minutes
Same zone or adjacent zone
Ferry
60 minutes
Same zone or adjacent zone
Tram
60 minutes
No zone limit
Airtrain
60 minutes
No zone limit
To transfer between services and pay one fare, you just need to scan your phone or tap your go card at the fare gate or validator of each service within the transfer time and zone limits. You'll only pay one fare for your entire journey, based on the number of zones you travel through. You can also combine transfers with other discounts, such as off-peak fares, concession fares, free travel after nine paid journeys, and saver fares for longer trips.
How to Explore South East Queensland with Special Go Cards
If you're a visitor or a tourist who wants to explore South East Queensland, you can use special go cards that are designed for your needs. These go cards are called go seeQ and go explore, and they offer unlimited travel on all TransLink services for a fixed price. Here are the features and benefits of these special go cards:
Go Card
Features
Benefits
Go seeQ
Unlimited travel for 3 or 5 consecutive daysIncludes 2 Airtrain tripsIncludes discounts and offers at selected attractions
Ideal for exploring Brisbane and the Gold CoastSave money on airport transfersSave money on entry fees and activities
Go explore
Unlimited travel for 1 dayAvailable for Gold Coast or Sunshine CoastIncludes discounts and offers at selected attractions
Ideal for day trips and short staysSave money on public transport faresSave money on entry fees and activities
To use these special go cards, you can buy them online or at a local retailer. You can also register them online or over the phone and use the go card app to access their features. You can scan your phone or tap your go card at the fare gate or validator of each service you use. You'll enjoy unlimited travel on all TransLink services within the validity period of your go card.
How to Get Help and Support with Your Go Card
If you have any questions or issues with your go card, you can get help and support from TransLink in various ways. Here are some of the contact details and resources for getting help and support with your go card:
Phone: Call 13 12 30 and speak to a customer service representative. You can also use this number to report a lost or stolen card, request a fare adjustment or a refund, update your account details, etc.
Email: Send an email to and get a response within 10 business days. You can also use this email to provide feedback, make a complaint, or request information.
Online: Visit the and use the online forms to report a lost or stolen card, request a fare adjustment or a refund, update your account details, etc. You can also use the website to access FAQs, user guides, terms and conditions, privacy policy, etc.
App: Use the go card app to access all the features of your go card, such as checking your balance, topping up, viewing your travel history, reporting a lost or stolen card, etc. You can also use the app to access FAQs, user guides, terms and conditions, privacy policy, etc.
Social media: Follow TransLink on and get updates, news, tips, and more. You can also send a message or comment on their posts and get a response within 24 hours.
In person: Visit any of the that sell go cards and get assistance from a staff member. You can also buy, top-up, or check your balance at these locations.
Conclusion
The go card app is an amazing tool that makes travelling in South East Queensland easier and cheaper. With the go card app, you can access all the benefits of a physical go card on your smartphone, such as cheaper fares, easy top-up, online management, and more. In this article, we've shown you how to download the go card app and make the most of its features, such as buying a go card, registering your go card, topping up your go card, using your go card, checking your balance and travel history, updating your account details and expiry date, protecting your balance if your go card is lost or stolen, reporting an incorrect fare or applying for a refund, travelling off-peak and saving money, transferring between services and paying one fare, exploring South East Queensland with special go cards, and getting help and support with your go card. We hope you've found this article helpful and informative. Now that you know how to download the go card app, why not give it a try and enjoy the convenience and savings of travelling with go card? Download the go card app today and start your journey!
FAQs
Here are some of the frequently asked questions about the go card app:
Q: How much does the go card app cost?A: The go card app is free to download and use. However, you'll need to pay a $10 deposit fee for your physical go card and load some money onto it to use it.
Q: How do I scan my phone at the fare gate or validator?A: To scan your phone at the fare gate or validator, you need to open the go card app and tap on "Scan". Then, hold your phone over the scanner until you hear a beep and see a green light. You'll also see your fare and balance on the screen.
Q: What if my phone runs out of battery or I lose my phone?A: If your phone runs out of battery or you lose your phone, you can still use your physical go card to travel. However, you won't be able to access the features of the go card app until you charge your phone or get a new phone.
Q: How do I change my go card type or concession status?A: To change your go card type or concession status, you need to visit a or call 13 12 30. You'll need to provide proof of eligibility for your new go card type or concession status.
Q: How do I cancel my go card account or delete the go card app?A: To cancel your go card account or delete the go card app, you need to log in to your account on the or mail it to TransLink. You'll receive a refund of any remaining balance on your go card within 10 business days.
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